Re: [LeadersWorkshop] Communication Skills - Open Ended Questions

 

Nice one. I liked it

 

Best wishes

 stanleoson

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From: Shabbar Suterwala <leadersworkshop@yahoo.com>
To: Shabbar Suterwala's Leaders Workshop Group <leadersworkshop@yahoogroups.com>
Sent: Fri, 7 May, 2010 1:30:34 PM
Subject: [LeadersWorkshop] Communication Skills - Open Ended Questions

 

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If you're a Parent or a Manager you'll find this article to be good, practical, usable tips that you can apply right away with your kids or your subordinates and I encourage you to practice it out and see the difference.

 

"Ask Questions that are Open-Ended rather than Closed-Ended. "

For example at home your ask your child a very simple question: "Are you having a good time?" or "Did you have a good day?" "Did you like the food?" are close-ended questions. They only require a "yes" or "no" answer. "What things did you enjoy doing?" is open-ended; As is "What was good about your day?" or "Tell me about your favorite food."

 

Open-ended questions invites your children to engage in a dialogue with you. They allow your kids to give more thoughtful responses.The more we can allow our children to do things for themselves, the more strongly we communicate the message that, "I believe in your ability and growing skills."

 

As you get in the habit of using the language of responsibility, you'll be able to see tangible evidence of your children's growing sense of independence. When we ask our children for their ideas and suggestions

we are often surprised by the creative practical solutions they present. Our kids are more likely to follow through with the solutions when they have helped create them.

 

Friends, isn't the same true for Organizations also?

 

For example, You as a Boss / Manager instead of asking close ended questions to which the down line is indifferent, ask open-ended questions like "What do you think we can do on customer service issue? " or "Tell me your views about the improvement in the product". By doing so you would start being a Leader and your team would get a feeling of ownership.

 

"Yes", asking open-ended question will require your conscious effort and a lot of alertness.

 

So the next time you are dealing with your child or your subordinate/ employee/ down line just take a PAUSE and ask the right OPEN ENDED QUESTION, and you will find your RELATIONSHIP IMPROVES tremendously.

 

Pls. share your feedback on the same. 

 

Shabbar Suterwala

Leaders Workshop

http://shabbarsuter wala.com/

Mb: +91-989 222 5864

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