Integrity . We spend a lot of time discussing how to deal with difficult people. Every now and then, however, it's a worthwhile exercise to step back and take a look at ourselves to make sure that we aren't part of the problem. The first place we need to look is in the area of integrity. The fundamental meaning of integrity is 'wholeness,' or 'completeness. means that all of your thoughts and actions are consistent with the kind of person you think you are, or would like to be. I get a lot of emails about difficult customers, employees, coworkers, bosses and callers (thanks - keep them coming!). A great many of them have to do with people who think they're doing a great job, but really aren't - the employee who talks a great game, but doesn't get the work done; the boss who claims to empower her staff, but micro-manages; the coworker who purports to be a team player, but is nowhere to be found when the going gets tough; the customer who wants to be treated with respect, but is constantly rude. The thing is, most of these people don't actually realize what they're doing. And because few people actually challenge them on their lack of integrity, they continue their behavior content in the belief that they are doing the right things. What makes it a little scary is that, well, those people might be us. Want to make sure that you aren't the customer/boss/ coworker/caller from hell? Review this simple checklist: 1. I do the things I say I'm going to do 2. I don't say anything behind someone's back that I wouldn't say to their face 3. I don't tell lies or 'stretch the truth' 4. I make the needs of the people around me a priority 5. I treat everyone with respect If you can honestly say 'yes,' to all of these, then you're on the right track. If there's a question mark beside one or two of them, you may want to take a closer look at your actions, and how others may be perceiving you. Good luck ! "Never stop learning. Never lower your standards. Never diminish who you are" |
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Shabbar Suterwala's Leaders Worksop "Key to Your Success"
visit us at www.shabbarsuterwala.com
visit us at www.shabbarsuterwala.com
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