[LeadersWorkshop] Article:- Employees Who Identify With The Company Boost Financial Performance

 

Executives spend a lot of time worrying about their companies' products and prices, but they don't spend nearly enough time worrying about corporate character. Why would they? A lot of them don't believe companies even have a character, and others don't see what difference it could possibly make.

But your company's character can earn you — or cost you — real money. Our research on thousands of managers, frontline employees, and customers of a U.S. retailer shows that there are connections between customer spending and what's known as the organizational identification of the people who work at the company. The greater the OI, as researchers like to call it, the greater the spending. And organizational identification is, to a great extent, about company character.

Corporate character is like corporate reputation, but it's a deeper and more nuanced concept. It has little to do with advertising or marketing. Like your own character, it's judged by actions more than words. If your company sticks its neck out for a principle, it will be seen as having integrity, just as you're seen as having integrity when you stand up for the employee who's being scapegoated by some other manager. A long history of admirable moves builds an impression of a solid character. A history of missteps does the opposite. You can probably name companies with solid character as easily as we can: Zappos, Ritz-Carlton, and USAA, to name just a few.

Fine, you might say. So what?

Thanks to Donald R. Lichtenstein, James G. Maxham III, and Richard G. Netemeyer / Blogs HBR / Harvard Business School Publishing

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http://ziaullahkhan.blogspot.com/2011/12/employees-who-identify-with-company.html

 

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[LeadersWorkshop] 4 Simple Ways To Overcome The Age Factor In Your Resume

 

Growing older is something that creeps into the mind of many professionals, especially if they have reached their 50s or 60s and are on the hunt for a new job. Some worry they may not be considered viable candidates in the eyes of employers when compared to younger professionals.

But as a wise, skilled, top-level candidate, there is no reason for you to feel any less qualified. In fact, you are likely more qualified than younger competitors; you just need to prove it. So take time to do so on your resume by utilizing the following four tips:

1. Focus on Recent Jobs

If you've had more than a couple of jobs during your career, then it's a good idea to focus on the more recent ones as you write your resume. A good rule of thumb is to not worry about going back more than 15 years, especially since some of what you learned prior to that may not be relevant to the job you're applying for anyway.

2. Pinpoint Your Strengths

It's even more important that you highlight your greatest accomplishments in your career as a seasoned professional. Keep in mind the more recent the accomplishments, the better (i.e. 2009 accomplishments vs. 1979 accomplishments).

Employers are not as interested in what you did at the beginning of your career—when you were still learning your craft—as they are what you have accomplished as a skilled candidate.

3. Keep Up with the Times

One reservation employers could have when considering older workers is a fear that they may not be able to keep up with technological advancements. It's good for you to show you are not only keeping up, but are right in the fold.

Show you understand the Internet by submitting your resume online. Not only that, discuss your technological aptitudes in your resume, and list your professional online profiles too (LinkedIn, Twitter, etc.) to give yourself a great boost as a candidate.

Thanks to Jessica Holbrook Hernandez / Careerealism

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http://ziaullahkhan.blogspot.com/2011/06/4-simple-ways-to-overcome-age-factor-in.html

 

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[LeadersWorkshop] What's The Difference Between A Psychologist And A Psychiatrist?

 

Question: What's the Difference Between a Psychologist and a Psychiatrist?

 

Answer:

The question sounds like the setup for a joke, but it's an important difference to understand, whether you are a student of psychology or a consumer searching for a mental health provider. The terms "psychologist" and "psychiatrist" are often used interchangeably to describe anyone who provides therapy services. While psychologists and psychiatrists both conduct psychotherapy and research, there are significant differences between the two professions.

Education, Training, and Credentials

The simplest answer lies in the educational background required for each profession. A psychiatrist has a degree in medicine and a psychologist has a doctoral-level degree in psychology. However, there are a number of other distinctions that make each profession quite unique.

Psychologists receive graduate training in psychology and pursue either a Ph.D. (Doctor of Philosophy) or Psy.D. (Doctor of Psychology) in clinical or counseling psychology. Doctorate programs typically take five to seven years to complete and most states require an additional one or two year long internship in order to gain licensure. Other states require an additional year or two of supervised practice before granting full licensure.

Thanks to Kendra Cherry - About Guide / Psychology About / The New York Times Company

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http://ziaullahkhan.blogspot.com/2011/11/whats-difference-between-psychologist_29.html

 

 

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[LeadersWorkshop] The good you do comes back to you!

 

A woman baked bread for members of her family and an extra one for a hungry passerby. She kept the extra bread on the Window-sill, for whosoever would take it away. Every day, a hunch-back came and took away the bread. Instead of expressing gratitude, he muttered the following words as he went his way: "The evil you do remains with you: The good you do, comes back to you!"  This went on, day after day. Every day, the hunch-back came, picked up the bread and uttered the words: "The evil you do, remains with you: The good you do, comes back to you!" The woman felt irritated. "Not a word of gratitude," she said to herself... "Everyday this hunch-back utters this jingle! What does he mean?   One day, out of desperation, she decided to do away with him.  And what did she do? She added poison to the bread she prepared for him! As she was about to place it on the window sill, her hands trembled. "What is this I am doing?" she thought...   Immediately she threw the bread into the fire, prepared another one and kept it on the window-sill.  As usual, the hunch-back came, picked up the bread and muttered the words: "The evil you do, remains with you: The good you do, comes back to you!"   The hunch-back proceeded on his way, blissfully unaware of the war raging in the mind of the woman. Everyday, as the woman placed the bread on the window-sill, she offered a prayer for her son who had gone to a distant place to seek his fortune. For many months, she had no news of him.. She prayed for his safe return.   That evening, there was a knock on the door. As she opened it, she was surprised to find her son standing in the doorway.. He had grown thin and lean. His garments were tattered and torn. He was hungry, starved and weak. As he saw his mother, he said, "Mom, it's a miracle I'm here. While I was but a mile away, I was so hungry that I collapsed. I would have died, but just then an old hunch-back passed by. I begged of him for a small part of his food, and he was kind enough to give me a whole bread. "As he gave it to me, he said, "This is what I eat everyday: today, I shall give it to you, for your need is greater than mine!"   As the mother heard those words, her face turned pale and red. She leaned against the door for support. She remembered the poisoned bread that she had made that morning. Had she not burnt it in the fire, it would have been eaten by her own son, and he would have lost his life!   It was then that she realized the significance of the words: "The evil you do remains with you: The good you do, comes back to you!"   Do good and Don't ever stop doing good, even if it's not appreciated at that time. *~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~    Nisreen Dr. Sk. Abbas Merchant*  NLP Master Practitioner & Clinical Hypnotherapist (specialising in Behaviour Modification) +91 9869553372

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[LeadersWorkshop] Coaching Challenges in India

 

ASSOCIATION OF TRAINERS

Invites you for a learning Session on

Coaching Challenges in India

Barriers and Enablers to Success as a Coach

As coaching finds its rightful place in India, there is a groundswell enthusiasm spreading the awareness about coaching, the basic ethics and competencies around it. While most Leaders are aware of the effectiveness of Coaching, they are not fully sure as to what it is and how to implement it.

We will De-mystify Coaching in several ways:

·         What is Coaching and how it differs from other forms of talent development

·         Understanding Coaching Challenges in India with a lively discussion on how to manage them.

·         Demonstrate scope of coaching in Life and Executive Coaching to demonstrate the scope

·         Share Studies conducted to measure effectiveness and ROI of Coaching in businesses show    many tangible and non-tangible advantages.

·         Cross Cultural Coaching – the need of the hour.

Faculty Ms. Anita Sachdev is President of "I Have Made It".

`Success is not the domain of a privileged few. I believe that we have All Made It.' – Anita Sachdev.

Anita Sachdev is committed to sharing her success mantra, `I've Made It', with leaders across the globe. With Success her language, Awareness her instrument and Empowerment her mission, Anita imparts and specializes guiding vision quests, coaching global leaders and Corporates in Cross-Cultural training that fulfill the Global Ambitions of Emerging Transnational Leaders in Canada, USA and India.

Anita's expertise is backed by 20 years of experience as strategic brand director in international media, marketing and advertising and education in Adult training and Education in Toronto and Certified Coach from Coach U and IIC.

Look forward to a healthy, interactive session!

Date: Sunday, 11^th  December 2011 Time: 10 to 13 Hrs.

Venue: Kuoni Academy, 5^th floor, CRD Samartha, 86, S V Road, Khar West, Mumbai – 400 052.

Opp. Petrol Pump, Near Sahil Hotel & Rajasthan Hotel. 5 minute walk from station.

Capacity: 20 on First Come First Served basis – No Registration required.

 Fee: Members: FREE. Guests: Rs.100 (Membership fee is Rs. 1000 p.a.)

For more details call Arun Chitlangia 99200 30412 or write to association.of.trainers@gmail.com

 

Venue sponsored by: VKATS (Vertex Karma Academy Training Solution Pvt. Ltd.)

 

 

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[LeadersWorkshop] FW: ..~~~~~~~~~~~~~~~...Connecting With Clients...Tips.

 

 

 

 

 Personal Connection with Customers

 

BY Lambeth Hochwald

 

It isn't always enough to create and promote an outstanding product or service. Often, your sales approach matters just as much as what you're selling. The most successful entrepreneurs create a connection with the customer by bringing their own personal touch to the sales process.
"People buy from people that they like and can relate to," says Adrian Miller, a sales trainer based in Port Washington, N.Y. "When business owners overlook the importance of that personal connection, they run the risk of losing the prospect to someone else—usually someone who took the time to create a relationship and help the prospect buy something rather than trying to simply sell to them.".

Here are seven tips on salesmanship that can help you develop that special rapport with potential customers:

1. Model your business on the corner store.

 If you long for the days of shopping at a local business where the owner knew your name and your family, try to emulate that experience. For instance, remember one or two details about your customer and bring them up in conversation. "If you know a customer has a daughter finishing up grad school, ask for an update," says Laurie Brown, who owns a sales training company in Detroit and is the author of The Greet Your Customer Manual (The Difference, 2011). "Everyone likes to feel they're important enough that someone remembers the little things in their life. It's one important way we go past viewing customers as a dollar sign to a human who is appreciated."
    

2. Ask questions first.

Before you launch into a hard sell, take time to probe your prospect. Ask questions that will help your customer explain what he's looking for. "Once you know that information, it's much simpler to show how your product or service can satisfy his wants or needs," Miller says. "Probing is fundamental to relationship building, and the more skilled you are at utilizing open and closed ended questions, the stronger the relationship you will be able to create."

3. Court your clients.

 Selling is a lot like dating in that you have to woo customers and hope they return the attention. "Figure that for every 10 people you want to reach out to, three will want to set up appointments to hear more about your product," says Mark Faust, an adjunct professor at Ohio University and the author of Growth or Bust! Proven Turnaround Strategies to Grow Your Business (Career Press, 2011). "To get a potential customer to call you back, you have to hook them somehow. Consider emailing them an article you found interesting that's related to their business and then give them time to respond. Whatever you do, be respectful of their busy schedule."

4. Talk about yourself.

Another way to make it personal: Reveal something about yourself. Just be sure it's something your customer can relate to and isn't too personal, suggests Lourdes Martin-Rosa, an American Express OPEN Advisor who helps small businesses win government contracts. "It's pivotal to connect in a real way. In fact, according to a study [in] the Journal of Consumer Research, if a salesperson shares a birthday or a birthplace with you, you're more likely to make a purchase from that salesperson and feel good about it."
Related: How to Conquer Your Sales Fears.

5. Really listen to the prospect.

There's nothing more insulting than feeling that you're being ignored in a conversation, says Matt Eventoff, owner of Princeton Public Speaking, an executive training company in Princeton, N.J. "Asking someone a question and truly listening to the response, rather than beginning to formulate a response while the other person is speaking, is so important." In fact, small business owners may have a distinct advantage in connecting with customers because they are in touch with them so often. "The smaller the size of your business, the more encounters you'll have and the more opportunities you'll have to listen to your customers," Eventoff says.

6. Step away from your computer and smartphone.

 While it's often much quicker and less stressful to email a potential customer, face-to-face meetings and networking are far more effective in creating meaningful connections. "These meetings are still among the best ways businesses can establish relationships with decision makers," says Martin-Rosa. "For instance, if you want to pursue the federal government as a customer, make the time to regularly visit the D.C. beltway. Communications should not be limited to email and phone—though both are important follow-up methods."

7. Be patient.

 Like many important things in life, it takes patience to develop lasting customer relationships. Fight the urge to rush the process. "Take the time to explain how your product or service will benefit the prospect," Miller says. "Be patient as you go about cultivating this new contact. You never want to make a prospect feel rushed or hustled.".

 

Rajendra.Deshpande.

Trainer.

Public Profile http://in.linkedin.com/pub/rajendra-deshpande/

 

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[LeadersWorkshop] HR Case studies - Business Manager- HR Magazine - Dec. 2011 [1 Attachment]

 

[Attachment(s) from anil kaushik included below]

Dear Friends,

Almost disappeared the most unwanted scenario of labour unrest during last two decades has again gradually acquired centre stage in past five years specifically in manufacturing sector of the country.  The issue of industrial relations has been largely quiescent, but under the seemingly calm waters, there has always been a simmering discontent in blue collar class.

If one goes by figures of labour bureau of the Government, the story seems to be different. In 2005 Indian industry faced 227 strikes and 229 lock outs and suffered 300 lakh man days losses. By 2010 this had declined to 79 strikes, 20 lock outs and only about 17 lakh man days losses. Even though the decline trend is clear, the spectre of labour unrest has again started haunting the manufacturing sector.  Contrary to it, as per latest available ASI reports in the decade between 1998-2009 net value added by workers in the industry increased from Rs. 2 lakh per worker to 6 lakh. In the same period wages as a proportion of net value added declined from about 18% to 11%.  Recent figures of labour ministry's annual report show that productivity of Indian worker was growing at over 7% in 2007 compared to just short of 4% a decade earlier.

The purpose of mentioning these data is not to question the employer's commitment to encourage employee partnering in business growth but to understand the mystery of sudden increase in labour management stand offs.

BM decided to study and analyze the issues responsible for polluting industrial relations climate of the manufacturing sector during last 5 years which posed serious people management problems arising from a wide range of minor issues. The reasons surfaced were like political interference in workers unions, too much legalistic attitude, irresponsible and negative trade unionism and employer's vindictive and aggressive attitude. The science of people management is entirely different. Having no universal formulas to deal with, plenty of wisdom exists on how to manage people.  How do managers deal with people issues in the context in which they find themselves with skills and attitude? The answer lies in necessity of learning and understanding the actions, reasons and unionized worker psychology which cumulatively turn minor IR issues in to a crisis. Certainly, this can be done through case studies.

In this issue of Dec. 2011 Business Manager presents four such stories - a work of fiction added with some live situations and analyses done by Dr. Viren. P. Singh, Dr. Manju Nair, I.S. Singh, V.P. Mathur, Dr. Tanjul Saxena, Piyush Agarwal, Dr. Rajendra kaushik, Chinmay Podder, Surendranath, Indranil Banerjee, L.K.Gupta and Rajiv Vishnoi, renowned HR  Experts and academicians who provide us an opportunity to learn and explore various options and anticipate their consequences.

regds,

 

Anil Kaushik
Chief Editor,Business Manager-HR magazine
B-138, Ambedkar Nagar, Alwar-301001 (Raj.)
09829133699
www.businessmanager.co.in

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Attachment(s) from anil kaushik

1 of 1 File(s)

BM

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